Advanced Research Computing (ARC), a division of ITS, has been developing a self-service tool called the Resource Management Portal (RMP) to give researchers and their delegates the ability to directly manage the IT research services they consume from ARC.
Turbo Research Storage customers now have the option to directly manage their own approved users.
“Previously, customers would have to submit a ticket and then wait for several days to get a resolution to their request. Now it takes just seconds,” said Todd Raeker, ARC research experience manager.
The RMP is a self-service-only user portal with tools and APIs for research managers, unit support staff, and delegates to manage their ARC IT resources. The RMP team is slowly adding capabilities over time.
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